Your Questions Answered

You can contact us directly via telephone or email to discuss the requirements of the care or simply complete our ‘request a call back form’ and we will be in touch within 24 hours. If you decide to go ahead, we will need to visit the client and their chosen/nominated representatives at home to conduct an individualised care assessment before our services commence.

We will provide you with a monthly invoice to be paid within 14 days of its receipt. There are various ways to pay, including cheque and bank transfer.

We will put together a detailed plan for each client which, as well as setting out the care to be delivered, also shows the weekly costs. Some people will be entitled to assistance with the cost of their care through adult social care/the NHS and we can support you to access this where required.

We will complete a comprehensive care assessment with you. This document will outline the care tasks required which the care team will follow when supporting you. We are not registered to provide any invasive nursing tasks such as injections, changing sterile dressings or inserting catheters but will work with you to ensure that these tasks are provided by the local community teams where required.

Our offices are open 08:15 to 17:15 Monday to Friday. We operate an on call service from 06:45 to 08:15 and 17:15 to 22:15 daily and from 06:45 to 22:15 at the weekends. You can access our out of hours service by calling our normal telephone number where someone will be on hand to support you, should this be required.

You can cancel the service at any time within the first 14 day cooling off period. After this, the service will be subject to a 14-day notice period for which full payment is required and we will continue to deliver your service during the notice period. We will complete a review 30 days after the service commences and 6 monthly thereafter unless your needs change or you wish to make interim changes to the service between these times. You can request changes to be made by calling the office or letting your professional carer know.

Brighter Days Care is registered with CQC. Our regulator sets the minimum standards by which we operate. However, in every case we seek to exceed these minimum standards by a significant margin. We also carry Public Liability insurance (£10million).

This depends on the number of visits that you require each day. It is likely that you will have a team of professional carers supporting you. Please bear in mind that this may differ if carers are taking annual leave or if we have new members of the team joining us, but we will always endeavour to communicate this to you. Especially if you let us know that this is important to you. We believe that consistency is key and will always strive to achieve a high level of continuity wherever this is possible.